Warranty Policy

Warranty Policy

1. This policy warrants any Merchandise to be free of defects in material and or workmanship for a period of 1 (one) year for school shoes, from the date of purchase by the end-customer, when used in normal course. Any claims for replacement will be considered only if purchased from authorized distributors or resellers.

2. The warranty covers defect of workmanship and materials, (defined as any stitching which comes off, or delamination of the product, or upper material tearing off) but will not cover defects due to normal wear and tear, damage due to alteration of product, or improper usage.

3. This warranty shall not apply to: (a) cosmetic damage, including but not limited to scratches broken parts unless failure has occurred due to a defect in materials or workmanship; (b) damage caused by use with a third-party product (such as cleaning agent, polish etc.) (c) damage caused by accident, abuse, misuse, fire, liquid contact, or other external cause including force majeure; (d) damage caused by using the Merchandise outside normal course; (f) damage caused by any repair performed by anyone who is not a representative of Swalyz Plaeto; or (g) defects caused by normal wear and tear or otherwise due to the normal aging of the Merchandise.

4. Swalyz Plaeto does not warrant that the features or functions of any Merchandise will meet the requirements of any customer. You acknowledge that under no circumstances does Swalyz Plaeto represent or warrant that all defects in any Merchandise can be remedied.

5. The express warranties set forth herein, apply only to Merchandise sold in the authorized territory in respect of such Merchandise. Without limiting the generality of the foregoing, Swalyz Plaeto makes no warranty, and provides no assurances, that the Merchandise will meet requirements of any applicable law, regulation or requirement of any government or statutory body outside the authorized territory.

6. If you suspect a manufacturing defect, kindly send us an email at:  elizabeth@swalyzplaeto.com, with photos of the suspected defect along with a copy of the purchase invoice. We may ask you to send us the physical product for inspection, where a Swalyz Plaeto product technician will inspect the claim to determine if the condition of the product is due to a manufacturing defect.

7. If the claim is found to be a genuine product defect, Swalyz Plaeto will replace the product with an existing comparable model, at Swalyz Plaeto’s discretion. Swalyz Plaeto’s decision in respect of the claim product shall be final.

8. For any further details you can reach out to:

Email: elizabeth@swalyzplaeto.com

Phone number: +254 721 579 659